Brighty Whitie's Returns and Exchange Policy

At Brighty Whities, every garment is made to order — which means we only produce what is needed, keeping waste to a minimum and ensuring each piece is freshly prepared just for you. Because of this, we ask that you take a moment to check our sizing guides before placing your order. If you are ever unsure about fit or have any questions at all, please get in touch before ordering — we are always happy to help you choose the right size first time.

We offer size exchanges within 28 days of receiving your order. If more than 28 days have passed since delivery, we are unable to process an exchange, so please do get in touch as soon as you realise there is a sizing issue. See Store Policy for full terms.

To be eligible for an exchange, your item must be returned in its original condition — unworn, unwashed, and free from any marks, stains, pet hair, deodorant, or cosmetic residue. We want every Brighty Whities garment to arrive with the next customer in perfect condition, and we appreciate your understanding on this.

To request an exchange or refund, please use our Returns & Exchange Form. One copy is included with every Brighty Whities order, and a downloadable version is available below should you need one.

The same form is used for both exchanges and refunds — simply tick the relevant option, complete your details and enclose the form inside your return parcel before posting. Requests cannot be processed without a completed form, so please ensure it is included. All instructions and eligibility criteria are printed on the form for your reference.

If you have any questions about an exchange or return, please do not hesitate to contact us at hello@brightywhities.com — we will always do our best to help.